>About Oberoi Hotels
Our story wrote its early chapters in 1934 in Shimla where Mr. M.S. Oberoi pioneered the idea of luxury hospitality in India by opening his first hotel. The lessons self-taught, the inevitable mistakes made, the wisdom gained, the prestigious awards won. All have formed the compass for successive generations of Oberois.
To this day, we still practice the most simple and uncommon of operational philosophies that began with Mr. M.S. Oberoi himself and now echoed by his son and Chairman Emeritus Mr. P.R. S. Oberoi: The guest is everything.
Our joy comes from ensuring each is seen and valued as a person, a friend, a family member who has come to stay. It ‘s present in every gesture through words spoken or unspoken, in ways that are obvious and in ways that are quietly respectful of one’s time and privacy.
You will be hard pressed to find properties as beautiful as ours or restaurants, guest rooms and facilities that are as exceptional. But these are not what give Oberoi Hotels & Resorts its incomparable reputation.
What our guests speak about most is that singular experience of being truly seen, heard and understood. Something no other hotel or resort can emulate. The astonishing effect one feels from an act, a gesture, a word; that is heart felt.
The Group
The Oberoi Group, founded in 1934, operates 32 hotels, Nile Cruisers. The Group has presence in seven countries under the luxury ‘Oberoi’ and five-star ‘Trident’ brand. The Group is also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air
Our commitment
The Group’s commitment to excellence, attention to detail and personalised service has ensured a loyal list of guests and accolades in the worldwide hospitality industry.
Recognising the importance of quality training in hospitality management, The Oberoi Group established The Oberoi Centre of Learning and Development in New Delhi in 1966. Today, this institution is considered amongst the best in Asia with approximately 100 students graduating each year.
The Oberoi Group is committed to employing the best environmental and ecological practices in technology, equipment and operational processes. The Group also supports philanthropic activities and is a keen contributor to the conservation of nature and cultural heritage.
The Oberoi Group – Mission
Our Guests
We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service.
Our People
We are committed to the growth, development and welfare of our people upon whom we rely to make this happen.
Our Distinctiveness
Together, we shall continue the Oberoi tradition of pioneering in the hospitality industry, striving for unsurpassed excellence in high-potential locations all the way from the Middle East to the Asia-Pacific.
Our Shareholders
As a result, we will create extraordinary value for our shareholders.
The Oberoi Group – Vision
We see an organisation which aims at leadership in the hospitality industry by understanding its guests; and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
We see a lean and responsive organisation where decision making is encouraged at each level and which accepts change. An organisation that is committed and responsive to its guests and other stakeholders.
We see a multi-skilled workforce; which consists of team players who have pride of ownership in translating the organisation’s vision into reality.
We see an organisation where people are nurtured through continuous learning and skill improvement; and are respected, heard and encouraged to do their best. The Oberoi Group is recognised as best practice for training and developing its people.
We see a diverse workforce which has been exposed to different cultures, problems and situations and can use its experiences to enrich the local employees whether in India or overseas.
We see the world dotted with hotels of The Oberoi Group, in strategic commercial and resort locations.
We see user-friendly technology enhancing value for our customers and helping our personnel by making information more accessible.
We see an organisation which is conscious of its role in the community, supporting social needs and ensuring employment from within the local community.
We see an organisation which is committed to the environment, using natural products and recycling items, thus ensuring proper use of the diminishing natural resources.
Leave a Reply